I enjoyed reading the recent post by Gord Hotchkiss, titled, “Will Agencies Get Search: Don’t Hold Your Breath.” He’s right about several things:
1) Companies (advertisers) are allocating a fraction of their small online budgets for Search…because they should be investing in Search. Everybody says so.
2) It IS better now than it was even a few years ago.
3) And – he really nailed this one – agencies don’t “get” Search because they see Search as small.

Search does not lend itself to high-falutin’ campaigns or creative graphics. It’s not sexy. And even though pay-per-click (PPC) Search is advertising (right up an agency’s alley), it is not glamorous. The creatives don’t find Search stimulating. There’s nothing there for a copywriter to sink his teeth into, and the art directors aren’t even invited.

There is money in it for an agency, though. A percentage of media spend. As more advertisers dictate that budgets (however small) be allocated to Search, the agencies will “get” Search. As long as Search means PPC.

What agencies won’t ever get is search engine optimization (SEO). SEO is the killer app for advertisers – not so much for agencies.

SEO, even less glamorous than PPC, requires lots of research and patience. Not fun. You do get to do a little bit of brainstorming, but then it’s more research and patience. It’s all about implementing, waiting, measuring, and then tweaking and waiting some more. The lion’s share of SEO work for a site is done upfront, and the results take longer than PPC. Then, you follow up with more of those tweaks I mentioned. That’s not profitable for the agency.

SEO requires access to the company website. Not always an easy task. And company websites are almost never accessible to an agency. Typically, the agency’s client (probably a marketing or advertising manager) has to wait – sometimes weeks – for the “owners” of the site (probably the IT folks) to make recommended SEO changes. Then they can start the waiting and watching stage, only to wait weeks for the next set of tweaks to be put into place by the site owners. Very tedious. And, not something an agency can charge for.

But SEO is effective. And profitable…for the client. Amazingly so. Often, when SEO starts working, clients can reduce PPC budgets substantially and still increase Search traffic to the site. Incremental traffic starts coming in “for free.” So much for the agency’s percent of media spend, I’m afraid.

I understand how an agency makes its money. I’ve worked for – and with – some great agencies. But they aren’t going to get SEO because they can’t see how it improves their bottom line. It’s not fun. It’s not sexy. It’s a lot of hard work.

But SEO really is sexy. It’s a little bit technology. A little bit marketing. A little bit sales. And a whole lot CREATIVE. It’s a giant jigsaw puzzle, and when the final pieces fall in place and the metrics start their upward climb, it’s a beautiful picture. Clients see the results and, sure enough, funnel more budget to Search. Next thing you know, they’ll be allocating some of their Search budget to Advertising.

Tags: killer app, search budget, search engine optimization, seo

This entry was posted on Tuesday, November 27th, 2007 at 1:47 pm and is filed under seo. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.