There has been a recent change in the Google algorithm, meaning many sites have seen changes in the rankings for cherished search terms. After muttering about it for a couple of weeks, I’ve decided not to take it personally. We’ve been #1 for one particular term for years, so suddenly becoming #2 is not THAT big a deal–especially since the competing site doesn’t have anything like the depth of information, the links, the content or the design licks that our site does. After all, it’s the human who decides which site looks interesting.

And, it’s relatively easy for a site to concentrate on a single term to compete, but our methodology for site optimization looks at 25-30 terms. For our own site, there are 50 terms we monitor, and we have dozens of terms on the first page of Google…we do a good job of filling the niche we defined as our target. Over the years, we’ve been through several major algorithm changes, and the good news is that things settle out, and the cream still rises to the top. None of our clients has ever seen substantial change to their rankings, after the storm passes.

None of us likes change, but change forces us to adapt. High gas prices help us act on our conservationist values, and we suddenly understand the cost of running errands one at a time. Something we all need to do from time to time is to consider how Google looks at our site. What pages are being served up, and which are not being served? There are two major factors to consider: quality content, and quality links.

Take your list of targeted terms and take a fresh look at your rankings. Page one rankings are definitely keepers. Terms that are not in the top 20? It may be time to remove them from your strategy. For those terms that fall onto the second page, now is a good time to think about building them up–move the content higher up in your site, or replace some of those dud terms with these up-and-comers. Also, think about longer keyword phrases that you might have unique content for–unique is a high value at the Googleplex.

Are all your links pointing to the home page? Then you’re missing a huge opportunity. Keyword-based links that point to relevant content pages can be just the thing to pop a #15 ranking onto the first page–and since the vast majority of people only look at Page One results, it’s well worth the extra effort to sharpen your SEO strategy with quality content and quality links.

I’m taking care of a friend’s cats while he’s out of town. While I was leaving his apartment, a stink bug flew at me and attacked with extreme prejudice and unmitigated ferocity. OK, I’ll admit that it was probably just trying to find someplace to land peacefully, but my head is not as bug-friendly as it may look.

I began flailing my arms about in desperate defense, ultimately relying on the plastic bag in my hand as a weapon against this cruel stink bug berserker. You may remember that I am taking care of cats. The plastic bag, which I was taking to the dumpster, was not empty.

(more…)

Back to work after Mother’s Day, it hit me. Does Google = Mom?

You decide for yourself. Choose the most appropriate response for each question below:

1. Establishes and subtly enforces — to keep things in order — a system of reward and discipline for a set of known rules:

a) Google
b) Mom

2. Establishes and subtly enforces a second system of reward and discipline, this one for which the rules are not disclosed:

a) Google
b) Mom

3. Encourages — through a complex strategy of intermittent delayed reward for compliant behavior — the habit of always trying to do everything right to be sure she’s happy:

a) Google
b) Mom

4. Occasionally must take away everyone’s privileges when actually only a few have been bad:

a) Google
b) Mom

5.Works tirelessly to survey, decode, categorize, store, and retrieve stuff — on demand and usually in under two seconds — so most of the time we can get what we need or something pretty darn close:

a) Google
b) Mom

6. Has earned the cultural endorsement of having a noun that names them be also used as a verb:

a) Google
b) Mother

7. Fill in the blank: “If ___________ ain’t happy, ain’t nobody happy.”

a) Google
b) Momma

Am I on to something here?

We have a couple of people coming in to interview this week, and it brings questions to mind for me. Not the obvious ones–though those are bouncing around in there–but ones about how I can shortcut the long and winding path to getting what we do. It takes a while. Once you get it, then you can start innovating. Things come zipping along nicely, and it goes from being a bunch of acronyms to being a delicious basket of possibilities. For most people, there’s a hurdle of frustration and boredom before the “aha!” moment with search marketing, made more frustrating because you understand the potential but haven’t quiiiiite clicked with it yet.

This is part of a larger block of thinking I’ve been doing for the past couple of months. It would be awfully nice to be able to have some nuggets of insight in hand this week, though. For me, it’s made more important because we’re interviewing a potential summer intern tomorrow morning. She’s smart–4.0, worked on the AdFed team whose project went to nationals, really wants to learn about web marketing and get some actual work experience. I had a couple of office jobs in college hoping to get experience and learn, only to find myself mired in the admin pool. That sucks, but it sucks more when you’re the smartest one there and get to do things like staple and take an inventory of the magazine and catalogue subscriptions. In the year 2000, I got praised by the boss two levels up from mine for the brilliant idea of using the internet to find the information nobody had been able to locate. I mean praised as in stood up in front of the office and talked about as an example.

The last thing I want to do is waste my time and the time and resources of someone who actually wants to learn and could do a great job. Yes, it’s just a summer job. I get that. But if those of us who live a level or two above the norm in the tech atmosphere could find a way to put people closer to that Matrix moment of understanding by being clear for once, we could reap some really amazing things. Maybe it’s one of those things that’s personal and you find in your own time. Social media is that way–once you figure out how to use it and connect in ways that make sense, it’s powerful and not a task. Virtual worlds are that way–once you make friends or learn to create/build, everything falls into place and you’re hooked.

What’s the magic connecting point for what we do and how quickly can we bring people to it? Is it seeing the results graphs for what happens in the months after the site you redid goes live? Is it finding the competition’s weak spot and trouncing them? Or is it simply moving into mastery of a craft that can’t be skipped ahead to?

My son has mastered the cable remote, which means he’s no longer a captive to Boomerang. Suddenly he can take himself to the rest of the kid’s channels…and be doused in their calculated and scheming heaps of commercials for a bunch of crap.

Thank goodness a friend taught us about “What’s The Lie?” About 15 seconds in to a commercial for sneakers, my son shouts “The lie is that those shoes can make you jump as tall as a building and have cartoons coming out of your feet!” The next one is easy – after a couple seconds he says “The lie is that having that will make a lot of cool-looking kids want to hang out with you.”

The third commercial is for markers made to mix a pair of colors when they write…he has some first-hand data here. “That they work after the first time – that’s the lie,” he says as wryly as a child can be wry. The next up is a public service announcement against kid’s smoking. “No lie in this one, right mom? What’s it called again, a PSA?”

What turns out to be the last commercial in this set is for a boxed set of radio hits from the 70’s. A tough one…My candidate for the lie is that the offered price is a bargain, but what comes through visually is more an assertion that dancing to this music will make you happy…and, well, that’s true.

Here at the office, we more and more frequently are in dialogue about how to assess ROI for the not-quite-so-analytics-friendly tactics - like articles and press releases and blogging, for instance - in our quiver as part of a really thorough web marketing campaign. The ROI here – it has to be about trust, right?

The return on investing the time and resources to educate, inform, inspire, and interact with your customers is that they become invested in your relationship. (Yes, there are benefits that translate into something you can show on a graph or include in a report) The point of these tactics that aren’t exactly marketing isn’t about ROI in the way that PPC advertising campaign management is. The return on that is calculable, downloadable directly from the service in a variety of file formats.

The return on actually sitting down and interacting, on giving away information that helps and enriches your customers, that’s the kind of return you can’t show a direct correlation in a quarterly report. But it is the difference between loving and loathing in a lot of cases. If you go in saying you’re interacting and real, but the whole thing is about ROI and selling, your customers will spot the lie faster than my son can tell you breakfast cereal won’t make you friends with cartoon leprechauns.

We all need inspiration and vision. Companies coming up with mission statements and doing corporate retreats to get people excited used to confuse me. What’s there to get excited about? It turns out that there’s a lot, even when you’re just a little guy in the trenches. We all contribute an important and necessary piece of the solution. But sometimes, after the conference or the approval of that brilliant idea you had, you find yourself wondering what happened to all of that energy and enthusiasm.

It’s like when you throw a great party, have fun until the wee hours and stumble off to bed some time before first light. You did all that planning and preparation, then people showed up and got into it. It was exciting and fun, but now there are cups everywhere and you have to do all the work to complete the thing. If you’ve thrown a party, you know the worst part is the cleaning up afterwards. Keeping the enthusiasm and enjoyment you had for the good and worthwhile party is hard to do when you’re left handling the actual costs of all the fun. Do you drag around your trash bag and vacuum swearing you’ll never throw another party? Or do you think about how much fun you and your friends had and how great it was?

For actual parties, I’m often the former, but wish I could be the latter. I keep entertaining. The inspiration and enthusiasm comes back over and over. An occasion comes up, or we start talking about getting together for drinks: my mind starts putting together menus and music instantly. Because I lack a brain-to-mouth filter, I always volunteer, then I wind up having a great time doing the thing. The work party is harder. You can’t spend your time conference-hopping–you have to take what you learn and turn it into something good.

You need something to help you get through–something that motivates you at a core level. Whiteboard. Put together a bookmarks file of the sites that got you excited about developing that new thing. Take a cue from visual designers and make an inspiration board with ideas on sticky notes and quotes and pictures or sketches. I have lots of these–it’s a little bit like A Beautiful Mind when I’m brainstorming. Sometimes it feels like it’s easier to be inspired in visual design, but that’s probably just me. For those of us who don’t get to push through by cranking The Smiths and visiting the agency beer cart, might I refer you to inspireUX? These are quotes that make you think, from people who have great things to say about user experience. Most of us are involved in creating and supporting a good user experience aren’t we? As someone who creates a lot of content, I like this one:

Find one you love love love? Print it out. Stick it on your inspiration board. Share it. Then you can crank up The Smiths on your headphones and get back to doing good, fulfilling work. That’s what I’m doing today.