It took a couple of pining hours, but when Sara our blog guru and fashionista de officina arrived she immediately said “Oh my gosh, look at your shoes! Oh my, those are amazing.” And then graciously she endured my enthusiastic telling of the siting and capture of these stunning pink and wedge heeled mary janes finished with white trim, a peek-a-boo toe opening and a big white flapper-dancer button clasp.

Just about now you just might be thinking “I thought this was a b2b web marketing blog,” or “Crud, I Googled s-h-o-e instead of s-e-o; I must really be tired…”

Hang in - you’re in the right place. This is a b2b internet marketing agency blog. The topic today is online social networks, and the question is how much of an individual’s personality is appropriate for their social network presence, especially in industries like ours, where we are likely to have an online presence for career that flows quickly in to our personal online profiles.

Barring the extreme, say, for instance, a case where I’d have a facebook persona called Notice My Cool Shoes, and another account with completely different credentials called Susan McElhenney Views Source…where does professional social networking stop and personal hanging out on the web begin?

A creature of detail, I’ll move us to examples. That I do Search Engine Optimization, that’s professional. That I am a working mom with 2 young children…appropriate detail for my Facebook profile? Linked In? How about my interest in transcendent bikram yoga? OK, now, how about the detail that I’m a long distance runner? What if I run with a group called Marketers Marking Miles? What if I run with a group called Moms For The Right to Nurse Our Babies While Standing In Line At the Bank? Are these affinity groups part of my work blog profile? My linked-in profile? My facebook profile? What do you think: Can I twitter my new pink shoes?

Marketing people are very good at communicating. That’s what we call it, and that’s how we make our money, but really, what we like to do is talk, have other people listen, and then see them take action. That’s exciting. On the web, we search marketers pay a lot of attention to what people are looking for, and try to help them find it, but I’m not sure if we marketers are really communicating with the market. That’s where social media comes in…where we get to listen.

Dave Evans pointed out the difference last Thursday at the InteractiveAustin2008 conference, and I wanted to bring it up in the panel I was on, because it needs discussion. That didn’t happen–we did have a lot to cover, between niche marketing on the web and bridging the generations–but it is something to keep in mind as you think about using social media in your marketing mix. Social media is about listening.

Where are people talking about you? What are they saying? Can you help solve their problem with your company or your product? These seem like great opportunities for marketers to get closer to your customers…and learn what they really want, not what we think they want.

We’ve talked about the algorithm change over at Google and how it demands actual high-quality content and links from sites if they want to be ranked well–that’s on top of the standard SEO practices and good site architecture. When talking about content, a lot of people want to know what we mean by that. What is good content, and where do you find it? And links?!

Well, you have to make it yourself. You have to think about it and put the work into it. No, it’s not some fifteen minute fix where you go to a site and click some buttons and voila! A really good place to start that gives you both content and links is writing and submitting articles on topics relevant to your business. You write an article and submit it to some of the article submissions sites–there’s probably a small fee–then newsletters and news outlets can pick it up and publish it. The article will link back to your site, giving you a link each time it’s used.

It’s pretty simple to do. What are the basic topics people ask about your industry or business? Can you do a short (under 10) list of things to ask or consider or know about whatever it is that you do? Can you de-mystify something briefly? Know something about the hot topics? Then write up an article and get it out there in the world. An hour or two well-spent doing this can get you a few dozen relevant links in a short period of time. If you put the article up on your site as well, you’ve added well-written, pertinent content to your site. A pretty good use of an afternoon if you ask me…

We have a couple of people coming in to interview this week, and it brings questions to mind for me. Not the obvious ones–though those are bouncing around in there–but ones about how I can shortcut the long and winding path to getting what we do. It takes a while. Once you get it, then you can start innovating. Things come zipping along nicely, and it goes from being a bunch of acronyms to being a delicious basket of possibilities. For most people, there’s a hurdle of frustration and boredom before the “aha!” moment with search marketing, made more frustrating because you understand the potential but haven’t quiiiiite clicked with it yet.

This is part of a larger block of thinking I’ve been doing for the past couple of months. It would be awfully nice to be able to have some nuggets of insight in hand this week, though. For me, it’s made more important because we’re interviewing a potential summer intern tomorrow morning. She’s smart–4.0, worked on the AdFed team whose project went to nationals, really wants to learn about web marketing and get some actual work experience. I had a couple of office jobs in college hoping to get experience and learn, only to find myself mired in the admin pool. That sucks, but it sucks more when you’re the smartest one there and get to do things like staple and take an inventory of the magazine and catalogue subscriptions. In the year 2000, I got praised by the boss two levels up from mine for the brilliant idea of using the internet to find the information nobody had been able to locate. I mean praised as in stood up in front of the office and talked about as an example.

The last thing I want to do is waste my time and the time and resources of someone who actually wants to learn and could do a great job. Yes, it’s just a summer job. I get that. But if those of us who live a level or two above the norm in the tech atmosphere could find a way to put people closer to that Matrix moment of understanding by being clear for once, we could reap some really amazing things. Maybe it’s one of those things that’s personal and you find in your own time. Social media is that way–once you figure out how to use it and connect in ways that make sense, it’s powerful and not a task. Virtual worlds are that way–once you make friends or learn to create/build, everything falls into place and you’re hooked.

What’s the magic connecting point for what we do and how quickly can we bring people to it? Is it seeing the results graphs for what happens in the months after the site you redid goes live? Is it finding the competition’s weak spot and trouncing them? Or is it simply moving into mastery of a craft that can’t be skipped ahead to?

My son has mastered the cable remote, which means he’s no longer a captive to Boomerang. Suddenly he can take himself to the rest of the kid’s channels…and be doused in their calculated and scheming heaps of commercials for a bunch of crap.

Thank goodness a friend taught us about “What’s The Lie?” About 15 seconds in to a commercial for sneakers, my son shouts “The lie is that those shoes can make you jump as tall as a building and have cartoons coming out of your feet!” The next one is easy – after a couple seconds he says “The lie is that having that will make a lot of cool-looking kids want to hang out with you.”

The third commercial is for markers made to mix a pair of colors when they write…he has some first-hand data here. “That they work after the first time – that’s the lie,” he says as wryly as a child can be wry. The next up is a public service announcement against kid’s smoking. “No lie in this one, right mom? What’s it called again, a PSA?”

What turns out to be the last commercial in this set is for a boxed set of radio hits from the 70’s. A tough one…My candidate for the lie is that the offered price is a bargain, but what comes through visually is more an assertion that dancing to this music will make you happy…and, well, that’s true.

Here at the office, we more and more frequently are in dialogue about how to assess ROI for the not-quite-so-analytics-friendly tactics - like articles and press releases and blogging, for instance - in our quiver as part of a really thorough web marketing campaign. The ROI here – it has to be about trust, right?

The return on investing the time and resources to educate, inform, inspire, and interact with your customers is that they become invested in your relationship. (Yes, there are benefits that translate into something you can show on a graph or include in a report) The point of these tactics that aren’t exactly marketing isn’t about ROI in the way that PPC advertising campaign management is. The return on that is calculable, downloadable directly from the service in a variety of file formats.

The return on actually sitting down and interacting, on giving away information that helps and enriches your customers, that’s the kind of return you can’t show a direct correlation in a quarterly report. But it is the difference between loving and loathing in a lot of cases. If you go in saying you’re interacting and real, but the whole thing is about ROI and selling, your customers will spot the lie faster than my son can tell you breakfast cereal won’t make you friends with cartoon leprechauns.

The Google toolbar (and others!) is a favorite internet marketing tool of mine. It may not seem like a marketing “tool” to everybody, but when I spend time researching on behalf of a client, Google toolbar is front and center. So, I thought I’d let you in on a most-used trick: searching a site, even if there isn’t a search window on the site.

To begin with, download the Google toolbar (not just the little search window that’s installed in various toolbars) from toolbar.google.com.

Let’s say you Google a word, get a bunch of results and then don’t find the term you were searching for on a particular site that was returned as a result. There’s a little icon available on the Google toolbar that looks like Mr. Magoo (for those of us old enough to remember him!)–or maybe it’s a magnifying glass with spectacles. I have no idea what it’s supposed to be, but it sure is a handy little guy.

(Yahoo toolbar has a similar function available via the “Search Web” drop-down menu.) This function allows you to search for a term “only on the current website.” If it’s not showing on your Google toolbar, right click a blank area of the toolbar and select “customize.” You’ll be able to click/drag the icon onto your toolbar.

So, for example, when I’m researching a particular search phrase for a client’s organic SEO project, I use Mr. Magoo on the various (mostly competitor) sites and get a feel for how they’re using the term. You can check your own web pages to see if your copy is reflecting the search terms that are important to you.

Enjoy this Mr. Magoo search-in-a-search trick. Actually, you can use it from any site without doing a search first…as long as you have the toolbar open.

Okay, let’s talk about some down and dirty marketing. I have a bee in my bonnet about something, and a survey says a bunch of other people do too. I haven’t come up with a catchy title or neat phrase for it, but it will be a series of posts tagged around the main topics concerned: customers, brands, and loyalty. Surely I can come up with something better… (or maybe you can).

Forgive me, but I’m going to use a little industry lingo because hey, I’m not a philosopher and we’re not reinventing the wheel. We’re all used to looking around at marketing and advertising stuff–the articles, the blogs, the case studies, the campaigns–and we can get really inspired by them. I mean fired up about the kinds of things that are possible. They’re not easy to do, as evidenced by the multitude of failed ad campaigns. They take a team of people working really hard to pull off, and even then they might not be successful. That’s not the intimidating part for me. No, the intimidating part is that they’re B2C, for companies that have a loyal, energetic tribe of followers.

People out there have logos of computer companies tattooed on their bodies. They start blogs to track and detail new products and interact with other fans. How on earth can we inspire that kind of loyalty–even a portion of it–for brands and products that aren’t part of our daily lives? (more…)

It’s spring, and my brain is in overdrive. I don’t know if it’s the usual seasonal restlessness or if it’s a combination of a lot of ideas and influences percolating at once, but man oh man, I cannot stop thinking. For once, my thinking is turned to work. I usually think of travel, of art, of letting my body and life fly as fast and free as my mind. A creative, relaxing trip to Spain with one of my best friends is in the works for June, so that beast is quiet.

Instead, I’m tenaciously drawn to excellence, to actually identifying and solving the problem, to being utterly devoted. It does me no good to be devoted to serving the next big thing, to being an early adopter for the pleasure of “been there, done that” once everyone else picks it up. I’ll do that for my own enjoyment. For clients and friends and readers, though, I want to bring them what they need and want. My question to them shouldn’t be, “Have you seen this cool new thing?” It should be, “How can I help you? What can I do to make your job and life easier?”

To that end, I’m putting together questions and a survey to actually sit down and ask how we’re doing, what we could do better, and what you need to know about in the sphere of web marketing. The companies and people that you see and want to emulate are awesome because they know their audience and serve them well. They encourage and enable their people to go out and do their thing and do it well.

I love this video. That’s what we want to do for web marketing. Ask us your questions, tell us what you want to know, what you need, and we’ll answer. We’re marketers first and foremost, and we want to be your partner in web marketing, plain and simple. Not to sign you. Not to market to you. We care about making your job easier. About helping you make sense of the million things you could do and the few you should do. We want you to be able to answer the questions you get asked. We want to make you look good in front of your boss. Seriously.

One thing that sucks about such a great conference is that hey, there are multiple things you wanted to go to happening at the same time. Fortunately, people like Roo Reynolds videotape them and stick them on teh intarwebs for me to see later. Merlin Mann’s pitch from Worst Website Ever is too good not to share. This panel basically pitched the worst possible website ideas to a VC, in which we all learn what not to do with those shiny new media ops.

His slides are here.You might know him from 43Folders.

The point is, even though they seem cool and everyone runs over there and jumps into the mix with new technologies, that doesn’t mean they’re a good idea for your business. Sometimes it’s hard to remember that most people don’t use or even know about so many of the things we web nerds use constantly. Even if it’s totally lame, you have to be where your customers are. If refrigerator magnets with your phone number are the way to go, then do it. When I want to order takeout, I don’t go visit your SecondLife location to put in an order for pad thai. HP doesn’t go trawling MySpace pages to find the hottest new nanochip technology for their gizmos.

Here’s my post on what I got out of Tom Parish’s SM Marketing Metrics panel. If you’re looking to read about the Meebo/Tweeter mini-revolt, it’s in posts below. Email me or drop a comment if you have any questions or want clarification on any of these points. I’m sarasco (at) refreshweb (dot) com.I’m here in the audience listening to experts discuss and debate social media strategies and metrics. I had always thought SM would be easier with bigger companies. They already have brand following and a huge number of users. If 1% of the Microsoft or Apple users create content and interact in meaningful ways, that’s a heck of a lot of people. Those are the kinds of things to look at and wish for when you’re approaching SM for a small or medium sized business. The audience size makes it easier. However, the giant gnarly corporate structure makes it incredibly hard to get things implemented–and you have a lot more pressure to prove the value of something. Regardless of the size of your organization, there are some things that hold true.

• You can’t start by hosting a fancy, new platform for interaction. You start small, build a reputation and experience. Then you can move into the next phase.
• Blogs are where to start. It’s not unusual for the page views of the blog to surpass those of the site. The buzz that a blog can generate may very well be the push the C-levels need to give the go-ahead to moving into further SM programs.
• The other way to go might be an internal effort. If people start interacting and being more productive through the ease of social media interactions, how much more valuable will the interaction be once it introduces feedback and input from customers? Internal, firewalled blogs like Dell’s are one option, but really anything where you get people from different departments able to be talking to each other is a good thing.
• Moving customers out of the marketing loop and into one for retention risks losing their customer evangelism to their friends because they stop being marketed to. The message becomes that you’re not as valuable anymore, when, in fact, these people are incredibly valuable assets that are seriously under-utilized. SM is a way o keep them in the marketing loop while giving them tools they need to evangelize to their friends.
• Regarding reputation and crisis management… A press release is not a platform. When these things happen, you have the opportunity to demonstrate how it could have been avoided and how you can fix it through social media. Companies that had been hesitant or resistant before are often suddenly very receptive once they understand how helpful using SM could have been.

The last question was awesome: Regarding the net gen who uses social media and networks constantly and in a totally integrated way, there are billions of dollars at stake going forward. What needs to be proved and how do you utilize these for marketing in an authentic and provable way? The panelists talked about creating things of lasting value that are actually useful–i.e., actual content and not ads. I agree, but what do you think?