Today is Valentine’s Day, and I’m here to celebrate long-term relationships. Several of our clients have been with us for three or four years, and the joy of committed relationship is seeing the little love nests of their web sites become fruitful. Here’s a virtual chocolate truffle to my sweeties: Overland Storage in San Diego, SS White Dental Burs in New Jersey, Clifford Law in Chicago, and Prescott Legal Recruiters in Houston.

SEO is a long-term strategy. It takes months to do the work, and months to see results. Like going to the gym. Hiring an SEO firm is like hiring someone to go to the gym for you…except you’re the one that gets to show off the bod.

If you’re thinking about reworking your web site, plan on a month or two to develop the strategy and plan out the work. Optimizing your web site will take a couple of months, then it takes 30-45 days for your first gains in ranking. Next, link development to support your new content and the SEO strategy, including PR and other social media. More links, better rankings, more traffic. Now, you work on improving your conversions. Are you tracking phone calls and emails that come from your web visitors? What can you give away to get some token of commitment? All these go with the territory, so when you’re thinking about reworking your web site, you have to understand that it won’t really be OPTIMIZED for maybe a year. But an optimized web site has leverage–probably the most effective marketing you can do, because of the long-term payoff.

A web site that’s purring along, bringing in traffic and converting them into customers, is worth the effort. Like a new car (and at about the same cost), it’s exciting to feel the power, take a curve, and cruise down the road. Unfortunately, it’s not something you can drive off the lot…it’s a custom rod you spend a lot of time under before you can take it for a spin.

Search Engine Land’s post on the proposed Yahoo! buyout has email from Y! CEO Jerry Yang to the employees. From the way it sounds, one thing that won’t be going directly to Google is the search marketing portion of Yahoo! In the “actions that need to happen” section of the email, Yang writes:

must buy: at the same time, we will increasingly make online advertising easier and more effective for marketers, opening up new ways for them to address consumers. our right media exchange, acquired last year, is more open and easy to use, simplifying transactions for buyers and sellers of online ad inventory. another 2007 acquisition, blue lithium, brings us best in class performance marketing. while we’ve historically tracked the success of our ad business by focusing on metrics related to our owned and operated sites, our goal is to increase the percentage of the total online advertising demand we touch—to 20% of our addressable market over the next several years, from an estimated 15% in 2007.

I had wondered about that, since Panama’s only been running for about a year. Even before they announced their rejection this morning, there have been rumors of Yahoo! renewing talks with AOL. I haven’t a clue what that would gain Yahoo! in the long term since AOL is a slowly-failing dinosaur who uses Google’s search results. Who still uses AOL?

We have been talking an awful lot about social media here at the old RefreshWeb world headquarters. While a lot of this is either theoretical or the critical examination of how what’s out there actually fits in with our clients’ goals, there’s an aspect that really doesn’t get discussed. You can feel the question radiating off of people in meetings. For the people that don’t already use social media apps in their own lives, they don’t really get the point of marketing by not marketing to people. What’s with all of this giving away information just to have educational resources?

Start talking social media strategies with clients, and they’re very likely to ask a lot of questions about where the ROI is and why on earth they would want to invest time and energy. These questions don’t get asked outright by marketers much. Nobody wants to not know how to use the hot new thing people are so excited about. It’s pretty obvious, though, that the majority of marketers don’t know how to leverage it well. They cram traditional techniques into places people have created to not be barraged by marketing, then they’re surprised when the angry masses revolt.

People are willing to do the work to make something that can be distributed through social media outlets, but the part about doing even more work to build the community connections to make their social media efforts? No way are they going to go around reading blogs and Digging posts. That’s fine. People used to think it was stupid to put up websites. Just like not every business actually needs a website, not everyone is going to benefit from being involved in social media.

If you are thinking about making forays into social media for strategic marketing purposes, I would suggest reading a couple of posts:

• Marketing is NOT Social Media - Social Media is NOT Marketing by Chris Brogan is great. It’s part of his Social Media 100 project–100 posts about social media. He’s not a marketer, and I find his to be an excellent perspective. I love Eric Weaver’s analogy about pushy selling in the comments.
• Tamar Weinberg’s post on becoming immigrants in the social community is super. It’s an analogy that would serve you well explaining how much work and commitment is involved in these endeavors.
• These were both linked (as are other good, relevant posts) in a post on Internet Bard, Social Media and Marketers: Learning to Play Nicely Together

The Houston Interactive Marketing Association (HiMA) is bringing Geoff Ramsey to Houston. He was the speaker at our inaugural HiMA meeting last January, and I remember being in awe of his presentation style and what he had to say about the future of the internet. He’s witty, smart, and a great presenter. I bragged about my recently acquired wisdom for weeks! This time around, he’s going to talk about social networking, mobile marketing, online video and virtual worlds.

For those of you that don’t know him, Geoff is an Internet and Digital Marketing Visionary and is CEO and co-founder of eMarketer. They do market research and trend analysis on all things Internet.

If you’re even slightly involved in Internet marketing, and located somewhere close to a major Texas city, you don’t want to miss him! You can register to catch his presentation in Houston (lunchtime) and Dallas (evening) on Wednesday, 1/23, and in Austin (lunchtime) on Thursday, 1/24. If you’re attending in Houston, stop by and say hi to me. RefreshWeb folks will be attending the Austin event, too.

One of the things we all struggle with is building relevant links to our sites. “Relevant” being a link from a page that’s actually related to the site content, and “building” as opposed to “paid,” which has become a no-no in the Google Webmaster Guidelines. Assuming you are a professional marketer with search as one of your many responsibilities, we certainly understand the need to outsource. But since you can’t throw money at this problem any more, and it goes without saying that you have better things to do than spam site owners asking for reciprocal links, what now?

PR is a great way to get links. For us, links outweigh ink in terms of the benefit. A story gets interest for a day, but press releases with links to your content stay out there forever. Because we’re active in social marketing, we’ve watched very carefully as online press releases have become, for some, the preferred way of getting news. A Google Alert takes a minute to set up, and you immediately get updates on any new web content relevant to your interest. Take that and add optimized press releases, and you have a much more energized public for your public relations. (You may also may be keeping your competitors more informed than you would like.) However, public companies have fiduciary responsibilities that sometimes get in the way of aggressive marketing with PR…so PR is not a one-size-fits-all solution.

Taking the next flight into cyberspace, why not look into promoting your site, your product, your expertise with articles? The intent of the article submission sites is to provide non-copyrighted articles for use by publishers doing newsletters, blogs and periodicals, so they prefer that the article be for a general audience, and not self-promotional. But you can easily explain the benefits of using your product or write a brief educational piece (400-600 words) that gets people thinking. In the “resource block,” you can place a short bio and a link to your site. When someone picks up the article and includes this resource block, you get another link.

As an experiment, I wrote a couple of articles in November and submitted them. Within 30 days, I found that we had 42 new links to the site, picked up by Yahoo’s Site Explorer. Now, we have 51 links from those articles. Considering that investing an afternoon in writing and publishing increased our link total by about 11%, article submission is definitely my new best friend when it comes to getting links. I control the content of the page, and I control the keyword phrase used to link to the site. The only thing I don’t control is where and when the article runs, but one did get picked up by a national search marketing newsletter. I found that one by searching on my name…because they didn’t include the link. Running a Google Alert on your name is a great way to see where the article gets picked up.

Susan the Meticulous and I are back fresh from speaking at the monthly round table luncheon for Business + Balance, a local group of self-employed moms. I wasn’t sure what to expect since nobody has ever said, “Hey, Sara! Come address our group, you subject authority, you.”

I was along for the ride to talk about blogging, but it turned out to be a nice team effort with active questioning throughout. Those are some whip smart moms. Women are funny, so many of them being helpful and cooperative by nature. Both Susan and I have to stop ourselves from just jumping into these women’s sites and doing on-the-spot consulting.

It’s interesting to approach the whole tangle of search marketing solutions from the perspective of just sharing information, rather than pitching a prospect whose business and needs you’re already familiar with. The concerns of a very small business doing their own search marketing are, of course, very different from the companies for whom we are a line item on the budget. It’s frustrating for both us and them that to do the whole shebang—SEO, pay per click, some social media—requires people with a lot of different expertise areas, time, and work. Because of their size, these businesses aren’t likely to see a positive ROI for what they’ve put into web marketing services.

It’s immensely frustrating that everyone from the biggest corporations to the tiny corner grocery has a website, and you have to compete whether you have the resources or not. Not that it’s hopeless, impossible, or not worth doing yourself, but it’s not a set of hurdles you glibly want to send someone running through. Especially since different businesses in different areas will have different solutions.

After the talking, while we were eating, Susan and I were talking about what to do to help these small businesses with their search marketing solutions as far as informing them in a practical, helpful way. She suggested a one-day or half-day seminar. What kinds of things would you want to see in that? What topics would you want covered? How much time can someone like a self-employed parent give per week to this? What’s a comfortable budget? Got any other questions we should be addressing?

As you would expect from a marketing company working on our direction for the future, we have been homing in on our differentiation. Surprisingly, there are a lot of search marketing companies which don’t have much real marketing experience. Because it’s web marketing, companies tend to skew young, to have a hip, wired, energetic company. However, a company full of marketing newbies may not be a good fit if you need a business partner entrusted with bottom line performance. It isn’t hard to do PPC, and any web person can add tags to a site, but real agency- and client-side marketing management experience is hard to come by. Since we happen to have a lot of that (and some of us have some gray hair to go along with it), it’s an important part of our identity. And, we’ve realized that a lot of our joy in doing our jobs comes from helping our clients understand how web marketing works, so we are focusing our future on education, strategy and reporting.

From this most recent study from eMarketer, it looks like marketing executives are really coming up to speed on two important issues: marketing basics (any economic downturn spurs both a drive toward “back to basics” in budgeting and an emphasis on measurement and then reporting on ROI) and, surprisingly, search engine optimization. From our viewpoint, SEO is the foundation of modern marketing, especially if you are marketing to businesses…it’s nice to see our client-side marketing peers mention it as both a trend and as an almost fundamental emphasis.

I’ve been thinking about keywords and phrases, henceforth referred to as KPs. There’s the pile of a few terms that have the big search numbers up front and a looooooong tail of more specific phrases. The long tail phenomenon is old-hat for the SEO crowd. Most people outside of search marketing probably aren’t familiar with it. They sit down to think of what terms they want to be found for, then come up with a list of terms that are incredibly general. So general, nobody actually ready and willing to buy would be using them. And people come in saying that they want to be number one on the internet for “book” or “computer” or “plastic surgery”.

It’s our job to teach them how search works, that they can’t be number one for those things, and that there are better phrases…KPs that are more specific, that indicate readiness to buy, that may be very specific to their industry area. We see the list and use it as a starting place to find the KPs that will make a difference and will work. But it occurs to me that we shouldn’t just dismiss the general or overly-competitive keywords. The single word KPs need to go, but some of the ones that you won’t win on *but* are likely to be parts of other phrases should get to stick around. Why?

I read that 50% of searches are unique. They’re long, funky strings of words. They aren’t going to show up on the keyword research and tracking tools. But you know what they are going to do? Include the words for the core ideas and features around the product. The one word keywords will wind up in the copy just as you talk about whatever it is you do. Take the term “SEO company”–there are 1,130,000 pages in Google for that term, and WordTracker predicts 996 searches per month on it. That’s some tough competition, but also a whole lot of eyes. Are you going to be #1? Probably not. Especially since it’s SEO–everyone’s site is optimized. But if someone is searching for an Austin SEO company or “Austin SEO company cost of SEO”, there might be enough content on our site about both of those things to make it relevant in one of these longer, unique search queries.

Even more interesting is the difference between “search engine optimization firm” and “search engine optimization company”. The number of searches isn’t too different–about 15%–but there are over 2x the number of competing pages for “search engine optimization company”. It’s just as important to pay attention to what the competition is as to what the predicted search volume is. “SEO firm” has a few more searches than “SEO company, but there are 870,000 more competing pages for “SEO company”. Not that the general terms aren’t worth going after–we’re ranked in the top 50 on Google for “marketing agency”, and it has the highest number of competing pages in this sample with 1.75 million. But that’s because we got the visibility by populating with terms that had it in there already, like terms about our work in B2B web marketing.

So while it’s hard not to squeeze that KP you’re going after in one more time, I think it’s worthwhile to make it a point to include some of those long shots that would be great to have, but so hard to get. Don’t waste the valuable real estate in tags and titles when you could be using the phrases you’re targeting for a good reason, but don’t reject them entirely. Do I have some rule of thumb on percentages and balancing this stuff? Nope. But it is worth taking the extra time and not missing the extra searches you could be getting.

Lots of good thinking out there on how referrals are becoming the new filters that sort out the good stuff from the “90% of everything that’s crud.” (Chris Anderson, The Long Tail) It’s not so much the wisdom of crowds (remember Howard Dean?) but the “nichebusters” that break to daylight and someone casually gives you a rendezvous with greatness. That’s the power of social media, and why it is so important to the future of search marketing. Even for B2B. Thinking future perfect, we are already becoming a social media agency, courtesy of our teaming with leaders like Tom Parish, Cynthia Baker and Deltina Hay. (These would be the people you would HOPE to have in your network!)

As marketers who are in the business of helping people find what they are looking for, it’s nice to know that we are both helpful and contributors to the bottom line for our clients. It’s so much better than being in advertising and trying to figure out how to persuade someone that one brand is better than any other option, just because of the cool person who is using it in our TV ad! (for a cool $250K)

I love this quote because it can explain to your CEO why nobody ever searches on your tagline:

“Marketers now have to compete with the conversations customers are having with one another about the products they buy. None of those conversations consists of customers repeating the same three word phrases over and over. This is one of the main drivers for (the market’s) interest in “customer-generated media”: Not only are customers more credible—a 2006 study by Edelman PR showed that customers think the most trustworthy source of information about a company is “a person like me”—they’re also more interesting. Customers are now “mashing up” marketing materials—re-editing them into parodies, mixing them up with totally inappropriate soundtracks—turning commercials back against their creators and in the process making them far more interesting than they were originally. Think of it as customers’ revenge for all those years of being treated like simpletons.”

The truth is that advertising stopped being smart and tried to win by being clever, and fell away from relevance. As David Ogilvy said, the consumer isn’t stupid, she’s your wife. For this next gen of search marketers, the lesson should be clear: don’t try to use tricks to outsmart Google, because in the long term, you will never win. Talk to the people! Open up and let them in…they are smart enough to see through corporate speak, and they ARE talking about you behind your back. If you are honest, responsive and reliable, that will be your reputation. My view? You don’t really manage your reputation–you earn it every day.