…says the Wall Street Journal. I agree. The book is “Citizen Marketers - When People Are the Message” by Ben McConnell and Jackie Huba (favorite bloggers of ours at Church of the Customer).

This insightful book is a quick read and helps explain how social media has come about and how one person can truly make a difference. The book is a social media primer. It’s an historical reference more than a how-to-do-social-media guide, but some of the history happened without my noticing and it’s nice to have a short and sweet explanation of things that now “define” social media.

If you’re not clear what all the hype is about, it’s worth a few hours to read this book. The authors deliver their message via informative, real-life stories. You’ll read about the effect an individual can have on a brand, and how that single person can influence what LOTS of people buy. Get ideas on how companies can benefit — and profit — from engaging Citizen Marketers. Social media is a “trend” that’s real and is becoming a new standard for good marketing and communications.

Now I *almost* understand why people spend so much time blogging, posting videos, creating podcasts and composing advertisements. It’s powerful stuff.