October is usually the month that companies are working on budget for the next year, so I wanted to be prompt in reminding you that the continual improvement offered by site optimization is a great investment.

We talk to a lot of companies who a) didn’t know they were missing 90+ percent of their potential new prospects by having an unoptimized site, b) had no idea they would need to rework their website to reach these people, and c) didn’t budget for it. Well, what other marketing investment is going to increase your leads and web sales by 50-100%? That makes the ROI on the investment easy to figure out.

If you don’t know what it’s going to cost to fix your site, talk to a good SEO agency now, discuss your options, and make sure you include enough money to do the substantial work with content that will improve your rankings. Even if you only have $1000 a month to put toward working on the site, that’s still enough to effect positive change. We have clients who spend $250 a month, and clients who spend $5-10,000 a month on SEO. What you need for a search marketing budget really depends on what needs to be done…which is why we start with an audit or, for bigger companies, an audit with a thorough competitive analysis. That gives you a strategy and road map of how to get there…well worth the effort and the limited investment ($2500-4500). Our rule of thumb for B2B sites is to plan on spending $25-30K in the first year, and adjust based on your results.

I’m always glad to see the gleam of positive news in the reams of economic doom, gloom and despair–and especially when it’s good news about our sector. This just in from the new Technical SEO Consultants blog:

While the world is experiencing an economic financial crisis, the SEO industry is experiencing a surprising increase in demand. From intensive training and SEO consultation to actual website changes and link building, the demand for expert SEO help is growing at an astonishing rate….But currently most established SEO professionals seem to have just the opposite need, they have too much business. Many established SEO professionals are declining to take on new clients because they just cannot accept any additional work load right now.

Google is releasing SEO guides, Microsoft and Yahoo! both have in-house SEO departments and the “SEO is BS” crowd have lost a little of their swagger and a lot of their arguments. No surprise – solid evidence trumps wishful thinking, especially when times are tough….

“Prospects are demanding more specific information related to their sites issues and detailed, actionable solutions are expected. Generic audits that look automated in any way are no longer welcome. Ex: Don’t just tell me I got a problem with my titles, but tell me exactly how are we going to fix them! That is the attitude of an average educated site owner looking for help. This will ultimately separate the amateurs from the experts.”
-Jose Nunez

We’ve seen a year-end push from new clients, and of course the normal inquiries related to setting 2009 budgets. December looks to be very busy, for which we are thankful. The good news is that clients are getting a lot smarter about both the value of SEO and how it works. In tough times, the SEO charlatans who promise a lot for a little are going to be hard-pressed to show results, and the clients who continue to improve their sites are going to gain market share. Those SEO agencies which do good work are going to ride out the storm as valuable team members of those successful companies.

The economic storm is raging, and most of us have trimmed our sails and hunkered down. For seafaring men, time in port was not just spent drinking ale and carousing–the sailors needed to mend the sails, caulk the cracks in the hull, and take on provisions. In the economic downturn and the start of the holiday season, it might be easy to put off thinking about working on your website, but deferring maintenance may incur additional cost later…including the cost of missed opportunity. To be ready for driving business in the new year, now is the time to freshen your content, fix barriers to sales, and maybe overhaul your site optimization…or even the site design.

We have several design firms/developers/interactive shops we work with…there is no shortage of creative talent in Austin. Each company we work with has its particular niche and pricing structure, and each one really understands the importance of integrating a solid SEO strategy into the site architecture. If you’re thinking about putting the old site into dry dock and putting on a fresh coat of paint, give us a call and we’ll point you in the right direction.

Today we are announcing a new SEO coaching program, as well as a new, proprietary SEO management dashboard. This is a collaborative working environment for making improvements over time, as well as a way to monitor your rankings and clearly see the increase in penetrating the Total Available Search Market. If search engine optimization is one of those projects that you put off in the boom times, working with a flexible, creative, experienced SEO agency might be the most significant thing you can do in the lull to put wind in your sails when the new year dawns.

I get to talk to a lot of smart people about how to improve their site’s search marketing performance. And I read a lot of industry news and opinions on SEO, from both the SEO agency side and from the client side. Plus, there is such excellent research on trends and patterns, from MarketingSherpa, eMarketer and the like. It’s great to be in a hot industry.

One of the trends that gets contentious is one where we see traditional advertising agencies somehow acquiring search marketing “expertise” overnight. I’ve always contended that search engine MARKETING is what SEO is all about–and that PPC is just search engine ADVERTISING. Agencies should be able to do a good job at PPC, because that’s a world they understand (although writing classified ads is not the creative activity that justifies their high fees). On developing a robust strategic information architecture, writing page content that cascades into the site, drawing the search engine spiders along and establishing authority on choice keyword phrases? Not exactly the forte of a hot creative shop.

On the other hand, (more…)

A media consultant friend used to have this sign taped to his office wall: “Never Do This.”

Below it were newspaper clippings of unfortunate things public people had said. An oil company PR person saying: “Only four hundred thousand gallons of oil was spilled and it wasn’t all ours.” An elected official defending allegations of violating a particular law, saying: “Uh, that’s not a LAW. It’s just a STATUTE.” At our SEO agency, we call it “Worst Practices.”

Last week, doing some competitive snooping for a client, I was at cache:www.competitorwebsite.com for the search engine view. It was the same as the competitor’s homepage – as it should be – with the Google cache box across the top. I scrolled all the way to the bottom, in my meticulous way, no surprises.

Then I clicked for the text-only version. Just what you’d expect – no images, same words. I scrolled to the bottom – oh my.

There, below the footer text, were several hundred words of hidden copy. About eight more seconds of detective work revealed the copy’s formatting code, the css class “se,” designated the right size, color, and presentation to be invisible to a human yet still be indexed by the search engines.

This is bad. If this were ok, web searching would be like ordering the fish at a restaurant that says you can order anything, but really everyone in the kitchen is having a fist fight to see who gets to come out to your table to take your order. The strongest and possibly meanest – or most desperate or corrupt – wins the fight and comes to your table. You’d say: “Could I have the daily fish special?” And she’d say sure, which one do you want: we have fish Brittany Spears, fish steroids, fish nudity, and low cost prescription medications with fish.

If you were patient, or terribly hungry, rather than running out the front door you might say “I asked for the fish special: I’ll have the salmon.” And she’d nod, and say sure, which one do you want: we have salmon low interest credit cards, salmon diet cure, salmon vitamins, salmon product coupons, and online matchmaking with salmon.

Vitriol aside, I was having a great time doing the email equivalent of popping in to everyone’s office and saying “Look at me at this, isn’t it amazing?” Our CEO then asks if that hidden text is on any of the other pages. I rush to view: source. Yes, it is. There is duplicate hidden duplicate copy on multiple pages.

Some of you already are sharing the satisfied elegance of justice, and for those not there yet, the punch line is: search engines despise duplicate text. When it’s found – and it’s easy for an automated process to find – your website gets penalized – those pages aren’t shown. SEO cheaters can be removed from the ranking results, aka de-listed.

So this website, while decently sized and showing signs of some ethical optimization, is nearly invisible to people searching. Whether a Google or Yahoo human picked up on the hidden text, or the automated process detected the collateral damage of the duplicate text, this site is suffering the consequences of its unethical SEO. We regrettably, and with a grimace of disgust, award this site top tier recognition in our gallery of Worst Practices.

Today is Valentine’s Day, and I’m here to celebrate long-term relationships. Several of our clients have been with us for three or four years, and the joy of committed relationship is seeing the little love nests of their web sites become fruitful. Here’s a virtual chocolate truffle to my sweeties: Overland Storage in San Diego, SS White Dental Burs in New Jersey, Clifford Law in Chicago, and Prescott Legal Recruiters in Houston.

SEO is a long-term strategy. It takes months to do the work, and months to see results. Like going to the gym. Hiring an SEO firm is like hiring someone to go to the gym for you…except you’re the one that gets to show off the bod.

If you’re thinking about reworking your web site, plan on a month or two to develop the strategy and plan out the work. Optimizing your web site will take a couple of months, then it takes 30-45 days for your first gains in ranking. Next, link development to support your new content and the SEO strategy, including PR and other social media. More links, better rankings, more traffic. Now, you work on improving your conversions. Are you tracking phone calls and emails that come from your web visitors? What can you give away to get some token of commitment? All these go with the territory, so when you’re thinking about reworking your web site, you have to understand that it won’t really be OPTIMIZED for maybe a year. But an optimized web site has leverage–probably the most effective marketing you can do, because of the long-term payoff.

A web site that’s purring along, bringing in traffic and converting them into customers, is worth the effort. Like a new car (and at about the same cost), it’s exciting to feel the power, take a curve, and cruise down the road. Unfortunately, it’s not something you can drive off the lot…it’s a custom rod you spend a lot of time under before you can take it for a spin.

Susan the Meticulous has had a relationship with social media like those little birds with twiggy legs at the beach have with the water. They run toward the incoming wave, get a little bit of a leg or beak wet, and then turn around and run away fast. While I believe in the power of telling, and believing a priori is not a strong suit of mine, I go through periods of resistance to blogging, filling out the “about me” part of the social network profile, saying any more than absolutely is necessary. I struggle between desire to share and fear of exposure. Personally, it’s the fear of saying that one very wrong thing. Professionally, well, it’s exactly the same.

What do you think – do younger people, people who have been blogging or reading blogs since their teens and are now in the workforce – have that same fear? Privateness – it just seems to be so, like, out. Controlling who one is to others by self-editing, holding back, playing cards close to the chest…who needs that layer of faking it? Hey, duh, we change, we evolve, we adopt new perspectives. Yesterday we were blue and today we’re red. If we’re smart, we are where our customers are and trying to figure out if orange is next and if so exactly what shade.

Here’s another wonder: for seo agency client companies marketing to people young enough and social-media-centric enough to assume that a transparent evolving personal or corporate identity is the norm, what are the limits of the fabled transparency?

Corporate competition always has been secretive. Will businesses seeking to prosper in a social-media public relations framework adopt a norm of carefully spawning yet another public corporate image – people creating characters whose purpose it is to be real people on social media? Perhaps a persona of a CEO telling all or an entry-level worker climbing the ladder, personas we’re drawn to… personas manufactured as distraction and to give the appearance of transparency.

Or will social media be able to do what it seems like it could do – through sheer volume of uncontrolled communication, be able to establish a fairly enforceable terrain of true and customer-mandated transparency?

After a recent phone call with a potential client, I thought to contribute a short post regarding the role of expectations in the SEO agency/client relationship.

As a relatively new business, the SEO/SEM service set is not always clear in client’s minds, and this elevates the importance of getting clear about expectations. 

It’s important to communicate about what services are offered – and what services are not, and the results to expect. Without clear communication, problems resulting from mismatched expectations can easily arise. The client will often think that the scope of services is much broader than the people at the SEO agency.  We have all heard about projects that quickly move into client expectations of total web site redesign…at no extra charge.

As the relationship starts, and we deliver the obvious advice, such as dropping the all-Flash home page, clients can think that all the work will be this obvious or clear cut. Upfront, we tell them it is not, and why.

Another area where expectations can diverge is the need for regular maintenance and tweaking. Upfront, I make it clear that well-executed SEO is not a quick fix. 

Because each client is unique – different industries, different needs, different levels of technical sophistication – each time you set these expectations, it is a different challenge.